PRIVACY POLICY – NOVACREST FACILITIES MANAGEMENT LTD

At Novacrest Facilities Management Ltd, we are committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use, and store the information you provide when using our website, lead forms, or contacting us about our cleaning services.

INFORMATION WE COLLECT

We may collect the following personal information:

• Name

• Email address

• Phone number

• Company or property details

• Service requirements (e.g., commercial cleaning, end-of-tenancy, Airbnb turnovers, post-construction cleaning)

This information is provided voluntarily when you contact us, request a quote, or submit an inquiry.

HOW WE USE YOUR INFORMATION

Your personal data is used solely to:

• Respond to your inquiries and provide quotes

• Deliver our cleaning services efficiently

• Communicate important information regarding your service requests

We do not sell or share your information with third parties for marketing purposes.

DATA SECURITY

We implement appropriate technical and organisational measures to keep your personal data secure and prevent unauthorised access, loss, or misuse.

YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccuracies in your data

• Request deletion of your personal data

• Object to or restrict processing of your data

To exercise your rights, please contact us at services@novacrestfm.co.uk.

CONSENT

By submitting your information via our website or lead forms, you consent to the collection and use of your data as described in this policy.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page.

Novacrest Facilities Management Ltd – protecting your data while delivering professional cleaning solutions you can trust.